Ticket Help Desk
Raise, assign and resolve employee and customer tickets with priorities, attachments, comment threads, SLA tracking and reports.
What it's for
Manage customer and internal support.
Key features
- Create ticket
- Assign ticket
- Priority
- Status
- Attachments
- Comments
- SLA
- Reports
How teams use it
Real situations where this application saves time from day one.
- 1
IT support desk
Employees raise tickets; IT assigns, prioritises and resolves them.
- 2
Customer complaints
Track every complaint with SLA timers so none are missed.
- 3
HR queries
Answer payslip and policy questions in one shared queue.
In simple words
Helpdesk is a simple ticketing system for customer and internal support. Anyone can raise a ticket; your team assigns it, sets a priority, adds comments and files, and resolves it. SLA tracking makes sure urgent issues are handled on time, and reports show how well your support is doing.
How it works
- 1
Raise a ticket
Describe the issue and attach screenshots or files.
- 2
Assign and prioritise
Send the ticket to the right person and set how urgent it is.
- 3
Work on it together
Discuss in comments and update the status as work moves along.
- 4
Resolve and review
Close the ticket and check SLA and performance reports.
Who it's for
- Customer support teams
- IT, HR and admin teams answering employee requests
- Businesses managing support over email and chat today
- Managers who want to measure response times
What you get
- No request gets lost in email or chat
- Faster responses with clear ownership
- SLA tracking for urgent issues
- Reports that show where support can improve
Common questions
Can we use it for both customers and employees?
Yes. Helpdesk works for customer support and for internal requests to IT, HR or admin.
What is an SLA?
An SLA is the time within which a ticket should be answered or resolved. Helpdesk shows which tickets are close to missing it.